Course Overview
Short course in front office operations for the hospitality industry. Covers reception, reservations, guest services, and customer service skills essential for hotels and resorts.
What You Will Learn
- Front office and reception procedures
- Reservation systems and check-in/out
- Guest relations and complaint handling
- Telephone and communication skills
- Administrative procedures
Career Opportunities
- Hotel Receptionist
- Front Desk Officer
- Guest Relations Officer
- Reservations Clerk